Writing every customer reply from scratch? Octohands Studio, a small remote team based in Taiwan, writes categorized reply templates built on your shop and your real rules, so everyone on your team answers the same way. Copy, fill in the details and send.
How it works
1. You tell us your shop name, what you sell, your main customers and tone, and your real shipping, return, payment and service-hour rules.
2. We write templates in 10 categories (greetings, product questions, ordering and payment, shipping, returns, custom and wholesale, promotions, after-sales, complaints, other). Each has the customer message, a suggested reply and a usage note. We never invent your rules.
3. You receive a filterable Excel file that flags replies needing details, plus a Word version.
Packages (prices in US dollars)
– Basic, US$31: 20 reply templates, Excel and Word. Delivered within 2 days.
– Standard, US$41: 50 reply templates, Excel and Word. Delivered within 3 days.
– Premium, US$54: 100 reply templates, plus a complaint guide (8-step process, escalation levels, 4 complaint replies, phrases to avoid) and a complaint log spreadsheet with dropdowns and an automatic day count. Delivered within 5 days.
Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.
Not included
Replying to customers or managing your accounts; auto-reply tool setup; legal advice; any guarantee of customer satisfaction or fewer complaints.
Octohands Studio, a small remote team based in Taiwan. To order, reply through this ad’s contact form.
